Taking One for the Team

Does this picture remind you of any recent customer service experiences?

Globalization has claimed many casualties, and customer service is often among the dead or dying in global business. That’s why we have focused on customer service here at InternetSafety.com, and as part of that, our home office in Acworth, which houses all of our customer service reps, celebrated Customer Service Appreciation Week in style.

To start, all of our reps enjoyed a free car wash at the hands of our research and development team, as pictured below:

To view more pics, click here.

In addition to that, our Customer Service Manager Gerald Stinson decided to let his reps blow off a little steam by literally taking one for the team, via pies in the face.

It was my way of allowing employees to relieve some stress. I’m in their face a lot of the time, so I let them get in mine for a day.
—Gerald

So why all the attention to customer service?

It was our way of recognizing the importance of customer service as well as the people who serve and support our customers day in and day out.  The customer service rep is our main contact point with our customers. Without them, we’d lose the battle between customer appreciation and customer depreciation.
—Gerald

If you have a passion for helping people and are looking for a rewarding job in a fun environment, click here.

2 Responses to “Taking One for the Team”

  1. Social comments and analytics for this post…

    This post was mentioned on Twitter by InternetSafety.com: blog Taking One for the Team: Does this picture remind you of any recent customer service experiences?
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  2. I wonder how hard it is to be customer rep acting as a cushion to absorb customer complains. Good to hear there are some companies doing something about making their employee feel appreciated.

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